dotMemory profile graph is lagging!

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Patch97236
Created

I'm trying to use dotMemory to profile my web app, but the profiler graph just freezes, and I need to constantly hover and move the mouse over the graph to get it moving.

Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz   3.60 GHz

Ram: 32 GB

OS: Windows 10 64bit

I've tried re-installing multiple times and reverting to older versions as well.

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Anna Guseva
Created

Hi,

Could you please do these steps and send us log files:

  • Clear %temp%\JetLogs folder.
  • Go to dotMemory installation folder: %localappdata%\JetBrains\Installations\dotMemory[N]
  • Using Windows command-line start dotMemory with arguments: dotMemory.UI.64.exe /LogLevel=Trace
  • Press Ctrl+Alt+Shift+F11
  • Check "Enable logs"
  • Enter 10493411401991 in "Core logs mask" or check Com, Bridge, Api, MetaDataGt, ClassGt, FieldResolverGt, ClassRecoveryGt, AppDomainRecoveryGt, ThreadRecoveryGt, MemoryDumpGt, MemoryAllocationGt, GcCb, GcAllocationsCb, ModuleCb, ClassCb, AppDomainCb, AssemblyCb checkboxes
  • Click "Save"
  • Reproduce your scenario
  • Wait for the timeline to hang for ~2 minutes
  • Close dotMemory
  • Send us all log files from %Temp%\JetLogs folder

Could you please also record a screencast if possible?

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Patch97236
Created

Where should I send the log files?

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Anna Guseva
Created

You can upload them to our ftp: https://uploads.jetbrains.com/

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Patch97236
Created

Ok, I've uploaded the log files. Will you be responding with feedback in this form?

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Anna Guseva
Created

Hi,

Please provide your upload ID which is displayed on the page after uploading. We can't access files without this ID due to security reasons.

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Patch97236
Created

Upload id: 2022_12_15_MWmq1Dg5MUujMTxSm3dXh9 (files: JetBrainsLog.JetBrains.2022-11-29T08-42-54.dotMemory_UI_64_2022_1_2#13364.log and 19 more)

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Anna Guseva
Created

Thank you for provided information.

We ran into the same problem on one of our machines. This machine had an integrated video card and the problem went away after updating Intel display driver.
Could you try updating similar drivers on your computer and installing all the latest OS updates? Is the timeline rendered correctly after that?
 
Also, please provide information about your video card and processor. What version of the display driver is installed on your computer after the update?
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Patch97236
Created

Thank you that solved the problem! 

After Update:

Intel UHD Graphics 750 - Driver Version: 31.0.101.3413

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