Can't start ETW collector.

I'm unable to use Timeline profiling, either with dotTrace Standalone, or with the visual studio integrated.  It results in the error "Failed to start profiling: Can't start profiling. See below for more details:  Can't Start ETW collecor".

 

I've tried starting it with administrative permissions with no change, any insight?

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12 comments

Hi Brandon,

 

Could you please clear %localappdata%\Temp\JetLogs and %windir%\Temp\JetLogs folders, reproduce the issue and then create a support ticket ("Submit a request" button in the upper right corner) and attach all log files from these two folders to it?

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Permanently deleted user

I'm unable to use Timeline profiling as well... I have created the ticket and attached the log file as well..

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I've got sometimes the same problem in dotTrace 2017.1.2 The only workaround I've found is to kill JetBrains.ETW.Collector.exe and JetBrains.ETW.Collector.Host.exe processes.

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Hi Jan,

 

Could you please create a support ticket and send us log files?

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I've got similar issue. Also please make the button to send logs

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Hi Eugeniy,

 

It's a different error. Are you trying to run Timeline profiling of an UWP application built with old CoreCLR version?

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Yes, timeline profiling on uwp, but version is anniversary update

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Eugeniy,

This issue has been fixed for CoreCLR after the Anniversary update: https://github.com/dotnet/coreclr/issues/6427 , but CoreCLR for UWP has a different schedule, so as far as I understand this fix is not included to the latest version of CoreCLR for UWP apps.

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Facing the same issue. Cant start timeline profiling and get the message 

Tried it several times. The issue resolves after a reboot. This is so frustrating.. Can you let me the same of the ETW provided and how to delete it? 

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Hi,

Do you have Process Hacker installed on your machine? You need to close it in order to resolve this issue.

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Facing similar issues. Cannot get the dotTrace profiling to work, both Timeline and Sampling profile types. Frustrating! I keep getting the  "ETW service collector was already launched" error.

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Hello Siva,

We need some additional information to analyze your issue. Could you please perform the following:

- Clear %localappdata%\Temp\JetLogs and %windir%\Temp\JetLogs folders

- Kill JetBrains.ETW.Collector.exe and JetBrains.ETW.Collector.Host.exe processes if any

- Restart dotTrace 

- Reproduce the issue

- Create a support ticket ("Submit a request" button in the upper right corner) and attach all log files from %localappdata%\Temp\JetLogs and %windir%\Temp\JetLogs.

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